This policy only applies to items bought from If you'd like to return something bought online or if you're unsure on anything covered here, please contact our Customer Services team, who will be only too happy to help.


Returning Unwanted Goods

You’ll need to return any unwanted products with proof of purchase in pristine, unused condition within 30 days of the date you bought it from us, and we'll be happy to offer you a full refund or exchange.

Sadly, gift experiences, personalised gifts and consumable items are excluded from this policy; ask our store staff for details. 
If you'd like to return something in pristine condition that you've had for more than 30 days, please do pop into one of our stores and speak to us, as we're always keen to ensure we have happy customers.

If you need any advice on what to do, give us a call on 05603 868712 or get in touch.


Christmas Gift Returns

To give you peace of mind, every gift purchased between 1st November and 24th December can be returned up to 25th January in the following year. Items must be returned unused, in pristine condition and with proof of purchase. This excludes gift experiences, personalised gifts and consumable items.


Returning Damaged or Faulty Items

There’s nothing worse than something new breaking or not working as it should. Despite rigorous testing, sometimes faulty products do slip through our quality control.

If you've been unlucky enough to purchase a faulty product, please please contact us and we will do everything we can to resolve your issues.

Under the Consumer Rights Act, a product found to be faulty within the first 30 days after purchase can be fully refunded. After 30 days and up to 6 months after purchase, you have the right to a repair or a replacement depending on the product in question.

If you need any advice on what to do, please contact us. We track all reports of faulty items and use them in quality control checks, and we like to make sure our customers are happy!


What to do if you need more help

In the unlikely event that you feel a store has not handled your complaint in line with the above policy or you have concerns that we have not met our legal obligations, please contact our Customer Services team.